Let's talk about returns, refunds, and replacements .......
We want you to be completely happy with your Skillbuilders order. If for any reason you are not satisfied with an item, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Please open your parcel immediately upon delivery and contact us via phone or email within 7 days if there are any concerns. Our phone number is 1300 132 785.
Returning Merchandise by Mail: Returned merchandise should include the item packaging and tags and be in the same condition as when it was received. Please phone us to arrange the return. Items must be returned within 30 days of receipt of merchandise. On the back of the invoice enclosed with your Skillbuilders order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow 10 to 14 days for Skillbuilders to process your return.