FAQ

  • Payment Methods:

    You can pay for your order on-line through our web site. Alternatively you can submit your order and phone through your credit card details. Skillbuilders accepts VISA, Mastercard and Bankcard. Another option is to print out your order and post it with a cheque or money order. Please make Cheques payable to "Skillbuilders Therapy".

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  • Our Security Policy:

    Customer information is stored securely with Skillbuilders. Credit card payment details are not stored. Credit card transactions are processed through a secure 128 bit encryption. This means we don't see your credit card details at all.

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  • Schools and Government Organisations:

    Schools and government organisations can enter orders via the website using a Purchase Order number. This means your items will be sent with an invoice. Simply choose 'Purchase Orders' at the checkout and complete your details. Alternatively, our order form can be downloaded from the website and faxed or emailed to us with an order number. You are also welcome to use your own specific order forms.

    To download our order form : order form

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  • Prices:

    All prices quoted on our website include 10% GST and are in Australian Dollars.  Prices are updated regularly, however may be subject to change without notice.

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  • Delivery Times:

    Our goal is to have your order on it's way to you within a few days. We aim to keep all items in stock, however sometimes we do need to send some items on backorder. Weighted items are made to order, so please allow up to 2 weeks for weighted items to be made up for you. If you need a particular item by a particular date please let us know via email when you place your order. We will do our best!

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  • Freight:

    Our freight charges are based on the value of your order. 

    Order Value Shipping Cost  
    $0 - $25 $8.25  
    $25 - $50 $14.00  
    $50 - $100 $20.00  
    $100 - $150 $25.00  
    $150 - $250 $30.00  
    $250 - $350 $40.00  
    $350 - $600 $50.00  
    $600 + Click on 'Quote' and we will reply  


     
    * Including GST
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  • International Orders:

    Postage for orders outside Australia needs to be calculated separately based on Australia Post rates. For this reason the checkout process allows us to recieve your order without taking payment details. We then email you directly with a firm price for shipping based on the weight of the items. Upon your confirmation we will contact you to arrange payment.

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  • Returns:

    Please check all items on opening. If you are not fully satisfied with any of the products you have ordered from Skillbuilders we are happy to exchange the product or arrange to refund the purchase price. Please:

    • Notify us within 7 working days by calling 1300 132 786 and receive approval for return
    • Return the goods in their original condition
    • Please send a copy of your original invoice with the item/s
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  • Design Changes:

    All products on our website may be subject to design, colour variation or change at any time. We reserve the right to supply you with the current item.

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  • Product Use:

    Products must be used by children of an appropriate age and under correct adult supervision.

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